Call center to provide up to 120 new jobs

By Diane Saunders, staff writer
Published on Monday, June 5, 2006 11:23 AM MST

A new call center that specializes in taking surveys and providing data to clients will open Wednesday in Thatcher.

The company, Western Wats, is based in Orem, Utah, and expects to hire up to 120 local people, Rob Chernish, the local site manager, said.

The hourly wage will range from $6 to $9.50, with the average interviewer earning about $7 an hour. Most jobs will be part time, which will likely attract college and high school students, people who want a second job or senior citizens.

"There's no telemarketing; there's no sales at all," Chernish said in a recent telephone interview.

Instead, the company hires people to take telephone surveys on a variety of topics and issues requested by its clients.

For example, Western Wats employees make calls for customer service follow-ups, political surveys, federal government projects and business-to-business clients.

"We are a very diverse company. We gather the research in an unbiased manner," Chernish said.

Although the telephone is used to conduct surveys, employees do not let their fingers do the walking through telephone directories.

Employees are trained to use a computer-assisted telephone interviewing system that is connected to an automatic dialer. Data resulting from survey questions are entered into a computer system.

"It's really convenient for our interviewers and our clients," Chernish said.

Mike Fox, director of Eastern Arizona College's Small Business Development Center, said Western Wats officials met with him in November 2005.

He said company officials indicated they needed a 6,000 square-foot building to house the call center.

By December 2005, EAC was able to put Western Wats in touch with local businessman Dale Blan, who said he could have a building ready for it within 90 days, Fox said.

Western Wats committed to opening the call center in Thatcher in March. Blan constructed an 8,000 square-foot building, and Western Wats leased 6,000 square feet of it. The remaining 2,000 square feet is available for lease, Blan said.

"It's a clean industry. There's no noise, no pollution," Blan said. Chernish said Western Wats was attracted to Graham County because of a plentiful labor pool of students and other potential employees.

Fox said the center is expected to provide an economic boost to the community.

"We're excited about it. Our job is to bring businesses to the community," Fox said.

Comments

10 comment(s)

    Ian Mccartney wrote on Sep 17, 2008 4:20 PM:

    " I went to this camp in the summer of 05 when they were located in concho. I highly doubt that vallentine is telling the truth because when i went they was plenty of food. I remeber that they made us but on spf 50 sunscreen by the gallons. They provided us with gallons of water a day. I think that denton should have stayed in concho because it was a lot better. Big deal the recruits have no ac or water. what to expect bootcamp to be a vaction? And by the way the dirt isnt going to kill you "

    H. Craig Bradley wrote on Apr 18, 2008 5:29 PM:

    " The percentage of Americans who recreate in the wild outdoors of our National Forests is shrinking all the time. Today's America is predominately an urban/suburban America. Increasingly, individuals can not part with their IPods, Cell Phones, Laptop Computers and Navigational Aides (GPS). Roughing it outdoors is an experience that fewer and fewer individuals are getting "

    Anonymous wrote on Apr 3, 2008 5:06 PM:

    " Why not tell these people and organizations how you feel?

    Vice Principal Kerry Wilson
    Principal Robert Beeman
    Superintendent Mark Tregaskes
    Safford, Arizona Middle School

    734 11Th Street
    Safford, AZ 85546
    Phone Number: (928) 348-7040

    http://az.localschooldirectory.com/schools_info.php/school_id/3495 "

    THS Alum 2004 wrote on Mar 20, 2008 4:21 PM:

    " I graduated with these guys and it's sad to say that I'm really not that surprised. They're meat heads and are a "few fries short of a happy meal". The authorities did nothing wrong, these people made a dumb choice and will have to deal with the consequences.

    P.S. Doug did it. "

    blah wrote on Mar 6, 2008 8:29 AM:

    " Whatever "

    colton wrote on Jan 29, 2008 2:02 PM:

    " i think doug grant is innocent an i think you should not charge him for murder "

    saline wrote on Jan 29, 2008 2:01 PM:

    " hello hello hello hello hello hello "

    Michael Jackson wrote on Dec 11, 2007 3:02 PM:

    " Why doesn't this newspaper admit that the story reported by Pam Crandall, as related by Jesse MacBeth, in the above article, is a flat out lie??? MacBeth has since admitted that he did not go to Iraq and that he made up all of the stories repeated by Pam Crandall. Please tell the truth. The longer that the Courier stands by these lies the sillier it looks. "

    Jesu Christ! wrote on Oct 25, 2007 8:53 PM:

    " And the authorities wonder why it is that students have so little respect for authority. If I were this kid (or the kid's mother) I would never look at authority the same way again. "

    Daniel Connell wrote on Oct 23, 2007 9:35 AM:

    " i am writting to say that this was a harmless prank and just a little fun for these two innocent teenagers. they should have not gotten in that much trouble for just a harmless prank. being a friend to them you wouldnt see it in my view. they were just looking to have fun in safford because there is nothing else to do and jose hernandez should have not been sent to ADJC on his first crime he ever commited. "

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